Do you need somewhere to store your luggage? You’ve come to the right place!
CityStasher is a simple concept based on AirBnB. We work with a network of over 130 shops
and hotels who have secure extra space. Customers place bookings through our website to
store in one of our convenient StashPoints. Once you’ve booked you’ll get a confirmation e-mail
- all you need to do is show this on your phone to the host when you drop off your luggage at
the StashPoint. Also remember to bring photo ID - just like with Collect Plus.
With over 130 locations across London and the UK, and plans to expand across Europe,
CityStasher is wherever you need us to be! Simply type in your location into the search bar, and
the website will automatically search locations in order of proximity.
If we don’t have a StashPoint in your city, write to us at firstname.lastname@example.org and we’ll find you
one! If your business would make a good StashPoint, get in touch!
CityStasher’s insurance policy - brought to you by Guardhog, underwritten by Hiscox - covers
your storage up to £750 against loss, theft and damage. We recommend you don’t store
luggage worth more than this value, because in the unlikely event of an incident, you will not be
able to claim more than £750 per luggage. Individual items within the luggage are only covered
for up to £250 per item.
Our t&cs prohibit storage of certain items, including cash and securities. Please see them, and
our insurance page, for more details.
Bookings need to be made online through the website for insurance and security purposes.
The booking process only takes a minute and the website is mobile friendly.
Cash payments in store are not accepted. You are not protected by our insurance cover if you
do not book online.
No worries! We know plans change. The drop off/ pick up times are only intended as an
estimate. Just double check the StashPoint’s opening hours, and that your booking is within the
length of time you paid for, and there won’t be any problems!
CityStasher’s aim is to provide convenient storage at up to 50% less than station luggage
facilities. The price is £6 per day, and £5 for every additional day.
Station left luggage facilities are few and far between, and of the ones that remain, the prices
are extortionate. Storing your bag in Kings Cross Station for a day will cost you £12.50 for a
day, or £65 for a week. Our StashPoints are located just a few minutes walk from the station,
and cost over 50% less! Plus, your bag is only insured for up to £200 per transaction, compared
to to our £750 per bag insurance policy.
At CityStasher we aim to connect local shops and hotels who have unused secure space
(such as a back room or basement) with tourists who need somewhere to store their bags -
CityStasher is a great way to monetise this spare space! You make money on every bag you
store, right from the first bag, and there are no set up fees.
Many of our hosts make around £100 a month, and those in prime locations can make up to
£1000 a month. As CityStasher grows, these figures will only rise.
Our research shows that 25% of CityStashers go on to buy something from the StashPoint
when they drop off their luggage.
It’s easy: CityStasher HQ takes care of everything in terms of of organisation, administration
and insurance. You’ll receive email updates of when bookings come in, and you can check them
online on your Host Dashboard, and all you need to do is follow the security procedure when a
customer drops their luggage with you. This involves checking their booking reference, ID,
asking security questions and storing their bags safely until they return. We’ll send you a
Welcome Pack with everything you need!
Security is our top priority at CityStasher; it’s equally important for us, for customers, and for
hosts to have confidence in our business and running smooth operations. So StashPoints will
only be approved and featured on our website once they have passed our checks.
These checks include: having a secure storage space (either a basement, backroom or garage)
that is only available to StashPoint staff; the space is lockable and there is always a member of
staff available to monitor access to it; the CityStasher team must be satisfied that you are able
to competently run the bag drop and collection process. We are looking for friendly staff who will
give customers confidence in using CityStasher and encourage them to return.
We periodically run inspections of our StashPoints to ensure operations are up to standards.
We respond quickly to any feedback less than 5-star. Hosts found to be negligent and not up to
our standard will be given one final warning, before being dropped from our network.
If you haven't found the answer to your question email us at email@example.com or use the online chat on the bottom right.
Taking The Lug Out Of Luggage
CityStasher helps you find somewhere to drop your bags when you’re out across the UK and France.
We’re reliable, convenient and over 50% cheaper than other left luggage services.
Join Us On
You can contact us in the following ways:
firstname.lastname@example.org | +44 20 3355 3544 | use our online chat
For journalists, please contact email@example.com
We will not always be able to reply outside the hours of 8am-10pm GMT.